Frequently Asked Questions

A.S Web Matrix is a comprehensive digital solutions provider offering web development, digital marketing, SEO optimization, social media marketing, and custom software solutions since 2026.

We are headquartered at 2578, Sec-23 A, Faridabad, Haryana - 121005. We serve clients globally through our remote team.

Our team works Monday to Friday, 9:00 AM to 6:00 PM IST. However, our support team is available 24/7 for urgent queries.

We offer a comprehensive range of services including: Custom Web Development, WordPress Development, MERN Stack Development, SEO Optimization, Digital Marketing, Social Media Marketing, Canva Design Services, and E-commerce Solutions.

Yes, we specialize in custom software solutions including CRM systems, inventory management, and business automation tools tailored to your specific needs.

We work with modern technologies including React, Node.js, MongoDB, WordPress, Shopify, and various digital marketing tools to deliver the best results.

Timelines vary based on complexity: Basic websites (5-10 pages) take 2-3 weeks, E-commerce sites take 4-6 weeks, and Custom applications take 2-3 months. We provide detailed timelines during consultation.

We accept all major credit/debit cards (Visa, MasterCard, Amex), UPI, Net Banking, PayPal, and bank transfers. All payments are processed securely.

Yes, we offer a 10-day money-back guarantee on all our services. If you're not satisfied with our work, we'll refund your payment within 10 days of purchase.

Absolutely! You can upgrade your plan at any time. We'll prorate the difference for the remaining period of your current billing cycle.

No, we believe in transparent pricing. The price you see is the price you pay. There are no hidden setup fees or surprise charges.

We offer email support, phone support, and priority support for premium plans. Our team is available 24/7 for critical issues.

You can reach us via email at aswebmatrix@gmail.com, phone at +91-9718401731, or through our contact form. Premium clients get direct access to their account manager.

We respond to all queries within 24 hours. Priority support responds within 2 hours, and critical issues are addressed immediately.

Yes, we offer comprehensive maintenance packages including regular updates, security patches, backups, and performance optimization.

Absolutely! We implement SSL certificates, regular security audits, firewall protection, and follow industry best practices to ensure your website is secure.

Yes, all our websites are fully responsive and optimized for all devices including mobile phones, tablets, and desktops.

Yes, we offer comprehensive SEO services including keyword research, on-page optimization, technical SEO, link building, and monthly reporting.